Frequently Asked Questions


Where do the products come from?

All products sold on the website are produced in South Korea.

Are the products original?

Yes. All products sold on our website are purchased directly from the manufacturer.

I'm not sure which product to buy.

It's normal to have doubts. Contact us and we will give you all the assistance you want before making your purchase.

How to use a discount coupon?

When completing your purchase, the site will ask you to choose your payment option, credit card, next to this option, there will be an empty field with a suggested filling of: Enter your discount code here, just enter this information and the discount will be computed automatically. Every discount coupon or discount voucher has its rule, observe it before use.

I didn't find a product on the website, what do I do?

You can contact us via the WhatsApp icon in the bottom right corner (+82-10-7583-0887) or through our social networks, such as Instagram ( ) and Facebook ( )

The product I want to buy is out of stock, how do I do it?

When the product is out of stock, a phrase appears below it indicating that the product is unavailable, and there will also be a button written "notify me", when you click on this button, the website will ask for your contact email and as soon as the product is available, you will be notified.

How can I check the product's expiration date?

In South Korea, it is very common for people to confuse the product's expiration date with the product's manufacturing date. Typically, Korean brand manufacturers only include the date of manufacture on the product packaging, due to the batch, and this is normally done for non-perishable products. How to differentiate the manufacturing date (MFD) with the expiration date (EXP) of a product coming directly from South Korea? If you are in doubt about this, check the back of the packaging, if you see the date followed by " 제조 ", it means the manufacturing date (MFD) of the product. If you see the date followed by " 까지 ", it means that the product expires on that date.


How do I create my registration on the website?

In the upper right corner, an access to register with a person icon will be displayed throughout your navigation, next to the search icon.

I can't access my account, but I've already registered.

Unfortunately, many customers subscribe to the newsletter, but this does not mean creating an account.

Access the link below and register, it's very quick, and your order will appear on your orders page. ( )

Still have doubts? Contact us via social media, email ( or WhatsApp ( +82-10-7583-0887 ).

Thanks :)

ByKorea Team