The ByKorea website sells products produced in South Korea.

1. How do I create my registration on the website?

In the upper right corner, an access to register with a person icon will be displayed throughout your navigation, next to the search icon.

2. I can't access my account, but I've already registered.

Unfortunately, many customers subscribe to the newsletter, but this does not mean creating an account.

Access the link below and register, it's very quick, and your order will appear on your orders page. ( https://bykoreabeauty.com/account/login )

3. Where do the products come from?

All products sold on the website are produced in South Korea.

4. Are the products original?

Yes. All products sold on our website are purchased directly from the manufacturer.

5. I'm not sure which product to buy.

It's normal to have doubts. Contact us and we will give you all the assistance you want before making your purchase.

6. How are products shipped?

The products offered in our store are sent from South Korea to Brazil using k-packet, a Korean Post fast shipping method.

7. I didn't find a product on the website, what do I do?

You can contact us via the WhatsApp icon in the bottom right corner ( +82-10-7583-0887 ) or through our social networks, such as Instagram ( https://www.instagram.com/bykoreabeauty/ ) and Facebook ( https://www.facebook.com/bykoreabeauty/ )

8. The product I want to buy is out of stock, what do I do?

When the product is out of stock, a phrase appears below it indicating that the product is unavailable, and there will also be a button written "notify me", when you click on this button, the website will ask for your contact email and as soon as the product is available, you will be notified.

9. What is the shipping cost?

We have a fixed shipping price on the website for orders placed for any value. Value of R$ 35.00 for any order placed.

10. How long does it take for my order to ship?

Our order processing time is 7 working days. After processing is complete and the order has been shipped, the customer will be notified by email about the shipment and will include the tracking code.

If you do not receive this email, please check your email spam folder. You can also access the tracking code by accessing your order page.

11. Are the goods sent with a tracking code?

Yes, all of our merchandise has a tracking code. Once your purchase has been processed, you will be able to access your order area to view it.

12. What should I do if I entered the wrong address at the time of purchase and the order is being returned to South Korea?

We are very sorry for what happened, but unfortunately ByKorea is not responsible on this occasion.

The products that are returning take about 6 months, sometimes even longer, and when they return and as soon as they arrive in South Korea, we need to discard the products, as we cannot send a product that has spent so long traveling to another customer. In addition to the fee for returning the order.

In this case, we recommend that the customer contact the Post Office in Brazil URGENTLY, especially going to the Post Office in their neighborhood, as soon as possible, in order to try to recover their order.

We have seen cases where customers managed to change their address with the Post Office. ByKorea does not have access to the Brazilian Post Office system and also does not act in this product return process.

If you still want the products, contact us and we will find the best way to serve you.

13. I can't track my order.

The email sent to you contains the tracking code with the link to track the shipment of the package. However, you can also track your order on the Correios page (https://rastreamento.correios.com.br/) or 17Track (https://www.17track.net/en). Just copy and paste the sent code.

On both pages, you will be able to track the delivery status of your purchase.

14. I only received part of my order. How should I proceed?

If the order exceeds the permitted 2kg, we at ByKorea will automatically separate the order and send it in separate boxes, to ensure that you receive your products in order and on time. If your order is separate, we will include all tracking codes on your order page, rest assured. To access all tracking codes, simply access your registration on your order page.

15. If I have any special conditions before shipping, how can I request it?

On your "shopping cart" page there is a text box where you can tell us how you want your product to be shipped or have any other comments to make. Ex.: "Please send orders in separate boxes"

16. How can I check the product's expiration date?

In South Korea, it is very common for people to confuse the product's expiration date with the product's manufacturing date. Typically, Korean brand manufacturers only include the date of manufacture on the product packaging, due to the batch, and this is normally done for non-perishable products. How to differentiate the manufacturing date (MFD) with the expiration date (EXP) of a product coming directly from South Korea? If you are in doubt about this, check the back of the packaging, if you see the date followed by "제조", it means the manufacturing date (MFD) of the product. If you see the date followed by "까지", then it means that the product expires on that date.

17. How to use a discount coupon?

When completing your purchase, the site will ask you to choose your payment option, credit card, next to this option, there will be an empty field with a suggested filling of: Enter your discount code here, just enter this information and the discount will be computed automatically. Every discount coupon or discount voucher has its rule, observe it before use.

18. Regarding the import tax charged in Brazil, am I at risk of being taxed?

We, at ByKorea, would like to inform you that there is a risk as Brazilian customs does not follow rules. If you are taxed, unfortunately it is the customer's responsibility to pay this import tax. To make payment, simply go to the Correios Tracking page (https://rastreamento.correios.com.br/), remembering that the products will remain in customs for 30 days and if payment is not made, they will be returned to us at By , which could take up to a few months.

19. My order arrived wrong/damaged/missing, what should I do?

We are sorry for what happened, and we will help you as best we can. Contact us via WhatsApp, email or social media and send your order number with a photo of the products that went to your home. We will talk about sending the correct products and also what to do with the products that are in your home.